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Terms & Conditions

Terms & Conditions

Payment Options

Visa, Master Card, American Express and Net Terms are accepted.

Woods

All items are manufactured in Alder, Hard Maple, Red Oak, and Cherry. Alder may carry a lead time and cherry prices at a premium. We also offer the following woods on a special run basis (lead time will apply): White Oak, Mahogany and Black Walnut. Minimum quantities may apply on some items.

Return Policy

  • 30 day return policy strictly enforced.
  • 15% restocking charge will apply on all return.
  • 5% exchange fee will apply on all exchanges.
  • No returns accepted on special woods, customized orders (e.g. columns or mantels), or on material that has been finished or altered in any way.
  • All returns must be properly packaged. Items will be inspected upon receipt and must be approved before a credit will be issued.
  • No credit will be given on unauthorized returns. Factory RMA # is required.

Shipping

  • Net – F.O.B. Carson, CA.
  • Freight charges will be added to all orders.
  • Oversized packages (over 8ft. length) or exceeding size limits will be shipped by Common Carrier (UPS Freight). A minimum freight charge of $150.oo will apply.
  • Freight charges are determined by total weight, distance, and area of delivery, commercial, job-site or residential rates are determined by carrier; therefore we are unable to accurately estimate freight on each order.
  • Contents must be inspected upon receipt and re-stored in packing until installation. Please see warranty.
  • Canada items are subject to payment of brokerage/customs charges and are beyond our control. Charges will be billed to the returning party.
  • Pre-arrangements for payment of brokerage/customs charges for shipments to third parties must be made by purchaser. Carrier will otherwise collect from consignee delivery.

Warranty

  • We will replace factory defective items within one year of the purchase date, subject to factory approval.
  • Our liability shall not exceed the replacement cost of our product.
  • Defect on the material or workmanship must be reported upon receipt of product and prior to installation.
  • Prompt and proper sealing and finishing is essential to maintain wood stability. We use Water Resistant Glue for additional glue joint durability.
  • We do not recommend our product for external use.
  • Wood products must be maintained under stable temperature and humidity conditions to remain under warranty.

Note: We reserve the right to adjust prices and make design modifications without previous notice if necessary.

Ordering

  • Orders in stock will generally ship within 3 business days.
  • Orders cannot be processed if incomplete (wood species, payment method, or quantities).
  • We confirm all orders by e-mail. To ensure your order ships correctly, please review the Order Confirmation page prior to clicking the Submit Order button.
  • Orders which require modification, assembly, special quantity run or have been packed at time of cancelation may be subject to a service charge.
  • Freight and handling charges on orders refused by consignee will be charged to buyer.
  • When ordering moldings please allow for pattern repeat waste of (20%).
  • Some of our panels and moldings may have a sealer coat applied to the back. Sealer must be removed and sanding will be required if backs are to be finished to match fronts.
  • Our measurements may have a variation within 1/8” – If critical please ask for verification of sizes.
  • All items are finely sanded to 180 grit, they may require additional sanding based upon finisher requirements.